Shipping

Shipping Policy

Order Processing

  • Orders are processed within 1–2 business days after payment is received.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • During peak seasons or promotions, processing times may be slightly longer; we’ll communicate any significant delays on our site or via email.

Shipping Locations

  • We currently ship to addresses within the United States (excluding U.S. territories and P.O. boxes).

Shipping Options and Rates

All shipping costs are calculated at checkout based on your order weight, destination, and chosen service. Typical options include:

  • Standard Shipping (5–7 business days): Calculated at checkout; free for orders over $35.

  • Expedited Shipping (2–3 business days): Calculated at checkout.

  • Express Shipping (1–2 business days): Calculated at checkout.

Please note that delivery time estimates do not include order processing time.

Order Tracking

  • Once your order ships, you will receive a shipping confirmation email with a tracking number and link.

  • Tracking information may take up to 24 hours to update after the carrier picks up your package.

Shipping Restrictions

  • We do not ship to P.O. boxes, APO/FPO/DPO addresses, or freight forwarders.

  • Certain oversized or restricted items may not be eligible for all shipping methods; this will be noted on the product page or at checkout.

Delays and Lost Packages

  • Once an order has been handed to the carrier, transit times are estimates and may be affected by weather, carrier delays, or other factors beyond our control.

  • If your package is marked as delivered but you cannot locate it, please first check with neighbors and around your property; then contact the carrier.

  • If you still need help, reach out to us with your order number and tracking information, and we’ll assist with next steps.

Damaged or Incorrect Orders

  • If your order arrives damaged or incorrect, contact us within 7 days of delivery with your order number and photos of the issue.

  • We’ll review your claim and provide a replacement, store credit, or refund according to our Returns & Refunds Policy.

Returns and Exchanges

For information on returns, exchanges, and refunds, please see our Returns & Refunds Policy.

Contact Us

If you have any questions about shipping, contact us at:

  • Email: support@purervandco.com